Privacy

 
 

Privacy Policy — Superior Dent Repair

Effective date: 08-11-2026

JTM Autoworks LLC, doing business as Superior Dent Repair ("we," "us," "our"), operates a mobile paintless dent repair (PDR) and paint protection film (PPF) business in Davison, Michigan. This policy explains what information we collect when you contact us, how we use it, and how you can have it deleted.

This policy covers every way you can reach us: our website, phone calls and text messages, Instagram direct messages, Facebook Messenger, and email. Our text messaging program has additional carrier-required disclosures in our SMS Privacy Policy at https://www.superiordentrepair.com/sms-privacy.

You may be talking to an automated assistant.
Messages you send to our business phone number, our Instagram account, or our Facebook Page may be answered by an automated assistant. It identifies itself as automated the first time it replies to you. The assistant answers general questions about our services and collects the details we need to help you. It does not quote prices or confirm bookings on its own — those requests are passed to a person. You can ask to speak to a human at any time.

Information we collect.

  • When you message us (text, Instagram DM, Facebook Messenger, or email): the content of your messages, any photos you send, and the contact identifier you reached us from — your mobile number, or the platform-assigned account ID that Instagram or Facebook provides for your conversation with us. We do not receive your Instagram or Facebook password, friend list, or profile beyond the name shown on the account messaging us.

  • When you tell us about your vehicle: year, make, model, a description of the damage, and photos of it.

  • When you call us: your phone number and anything you tell us.

  • When you use our website contact form: the name, contact details, and message you submit.

  • Basic website analytics: standard, non-identifying usage data collected by our website platform.

We do not ask for and do not want your Social Security number, driver's license number, payment card numbers, or bank details over text, DM, or email.

How we use it. Only to respond to you and do the work: to answer your questions, collect vehicle details and damage photos, prepare an estimate, schedule and perform service, follow up about your request, and keep our own records of the job. We also keep an internal log of messages the assistant handled so we can operate and troubleshoot it, and so that pricing and booking requests get routed to the owner rather than answered automatically.

What we do not do. We do not sell your information. No mobile information, and no information from your Instagram or Facebook messages, is shared with third parties or affiliates for marketing or promotional purposes. We do not use your messages to build advertising profiles, and we do not send you promotional messages you did not ask for.

Service providers we use. We share the minimum necessary with companies that operate parts of our communications on our behalf. They may process your information only to provide their service to us, and may not use it for their own purposes:

  • Twilio — delivers our text messages.

  • Meta (Instagram, Facebook) — delivers direct messages you send us on their platforms.

  • Google — calendar scheduling for appointments.

  • Anthropic — provides the AI model that drafts the assistant's replies. Message content sent for this purpose is not used to train their models.

We may also disclose information if we are legally required to, or as needed to establish or defend a legal claim.

How long we keep it. We keep inquiry and service records for as long as needed to serve you and to maintain ordinary business and tax records, and no longer than seven years. You can ask us to delete yours sooner — see below.

How to request deletion of your data.
Email josh@superiordentrepair.com with the subject line "Delete my data", or call or text (248) 712-1406 and ask. Tell us the phone number, Instagram handle, Facebook name, or email address you contacted us from so we can find your records.

We will confirm receipt and delete your messages, photos, and contact information within 30 days. If we are required to keep certain records — for example, an invoice for a job we actually performed, which we must retain for tax purposes — we will tell you specifically what we are keeping and why, and delete everything else.

There is no charge for this, and asking will not affect any service you have already scheduled.

Opting out of messages. To stop receiving texts, reply STOP to any message from us. On Instagram or Facebook Messenger, reply STOP and the assistant will stop messaging you, or you can block the account. Reply HELP on any channel for contact information.

Children. Our services are directed to vehicle owners and are not intended for children under 13, and we do not knowingly collect their information. If you believe a child has sent us information, contact us and we will delete it.

Changes to this policy. If we change this policy we will post the updated version here with a new effective date.

Contact us.
Superior Dent Repair (JTM Autoworks LLC)
Email: josh@superiordentrepair.com
Phone / Text: (248) 712-1406